Support
We're here to help
Have a question about your Envoy Money account, Card, or a transaction? Our support team is available to assist you across the channels below.
Contact Us
- Email: support@joinelixir.club
- WhatsApp / Phone: +91-8765534151
- In-app support: Available via the Profile or Card management tab inside the Envoy Money app
We aim to acknowledge every query within 48 hours and resolve it as quickly as possible.
Common Questions
How do I load funds onto my Envoy Money Card?
Open the Envoy Money app, go to your Card, and follow the on-screen instructions to add money from a linked source account.
How do I report a failed or disputed transaction?
Reach out via email or WhatsApp with your registered mobile number and the transaction details. Our team will investigate and update you on the resolution.
How do I close my account or delete my data?
You may request account closure or deletion of your personal data by contacting support@joinelixir.club or through in-app account controls where available. Upon verification, your personal data will be deleted or anonymized, except where retention is required by law.
Grievance Redressal
If your concern remains unresolved, you may contact our designated Grievance Officer:
Name: Ritik MadanEmail: support@joinelixir.club
Phone: +91-8765534151
Address: M-26, First Floor, Sham Nagar, Near Shitla Mandir, Tilak Nagar East, New Delhi - 110018
We will acknowledge your complaint within 48 hours and endeavor to resolve the same within 30 days of receipt.
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